Shipping policy

Shipping Policy

Thank you for choosing Room to Table. This Shipping Policy outlines the details of our shipping process and provides you with information regarding delivery times, costs, and other important considerations.

1. Order Processing Time:

   • We strive to process and fulfill all orders within 5 business days after the order is placed unless otherwise specified.
   • Please note that processing times may be longer during peak seasons, holidays, or in case of unforeseen circumstances. We will notify you promptly if there are any delays in processing your order.

2. Shipping Methods and Delivery Times:

   • We offer various shipping methods to provide you with flexibility and options.
   • The estimated delivery times and available shipping methods will be displayed during the checkout process based on your location and the items in your order.
   • Please note that delivery times are estimated and may be subject to delays beyond our control, such as weather conditions, customs clearance, or carrier-related issues.

3. Shipping Costs:

   • Shipping costs are calculated based on the weight, dimensions, destination, and shipping method selected for your order.
   • The exact shipping costs will be displayed during the checkout process before you complete your purchase.
   • Occasionally, we may offer promotions or free shipping for specific products or order totals. Such promotions will be clearly communicated on our website or through our marketing channels.

4. Order Tracking:

   • Once your order is shipped, we will provide you with a tracking number and a link to track your package's progress.
   • You can use the tracking information to stay updated on the status of your delivery and estimated delivery date.

5. International Shipping:

   • We offer international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply based on your country's regulations.
   • International customers are responsible for any additional charges imposed by customs or the shipping carrier upon delivery.
   • Please familiarize yourself with your country's import regulations and contact your local customs office for more information.

6. Order Modifications and Address Changes:

   • To ensure a smooth shipping process, please review your order details carefully before completing your purchase.
   • If you need to modify your order or change the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

7. Lost or Damaged Packages:

   • We take great care to package and ship your items securely. However, in the rare event that your package is lost, damaged, or arrives in an unsatisfactory condition, please contact us immediately.
   • We will work with the shipping carrier to resolve the issue promptly and provide appropriate assistance, such as filing a claim or arranging a replacement.

8. Holiday Shipping:

   • During holiday seasons or peak periods, please allow for additional processing and shipping times due to increased order volumes and potential carrier delays.

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don't hesitate to contact our customer support team at info@roomtotable.com. We are here to provide you with exceptional service and ensure a smooth shipping experience.