Refund policy

At Room to Table, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return or exchange may be necessary. Please review our return policy below:

  1. Eligibility:

    1. All returns must be initiated within 30 days of the purchase date.
    2. Products must be unused, in their original condition, and with all original packaging and tags intact.
    3. Personalized or custom-made items are not eligible for return unless there is a manufacturing defect or damage during shipping.

  2. Return Process:

    1. To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us at info@roomtotable.com.
    2. Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
    3. Please ensure that the product is securely packaged to avoid damage during return shipping. We recommend using a reputable shipping service with tracking information.
    4. Include the RMA number and a copy of the original invoice or order confirmation inside the package.
    5. Customers are responsible for all return shipping costs unless the return is due to a product defect or an error made by Room to Table.

  3. Refunds and Exchanges:

    1. Once we receive the returned product and verify its condition, we will process the refund or exchange within [number of days] business days.
    2. Refunds will be issued to the original form of payment used for the purchase.
    3. If you prefer an exchange for a different item, we will process it based on product availability.
    4. In the case of a manufacturing defect or error made by Room to Table, we will cover the return shipping costs and provide a replacement or full refund, as per your preference.

  4. Non-Refundable Items:

    1. Gift cards and final sale items are non-refundable and cannot be exchanged unless there is a manufacturing defect or damage during shipping.

  5. Damaged or Defective Items:

    1. If your order arrives damaged or with a manufacturing defect, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or arranging a refund.

Please note that our return policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates.

If you have any questions or require further assistance regarding our return policy, please contact our customer support team at info@roomtotable.com. We are here to assist you and ensure a smooth and satisfactory shopping experience at Room to Table.